Climate Action North privacy policy

Our contact details

Name: Climate Action North

Address: The North East BIC, Sunderland, SR5 2TA

Phone Number: 07947 897 426

E-mail: info@climateactionnortheast.org.uk

For the purposes of Data Protection, Climate Action North is the Data Controller for your information.

We may collect the following personal information about you:

  • Name and job title.

  • Contact information including email address and phone number.

  • Demographic information such as postcode, preferences, and interests.

  • Other information relevant to customer surveys and/or offers.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Online enquiry form.

  • Newsletter subscription form.

  • Telephone enquiry.

  • Email enquiry and correspondence.

  • Face to face meetings.

  • Business cards.

  • Online and in-person events.

What is your personal information used for?

We collect and process information about you for the following purposes:

  • To provide a response to your enquiry.

  • To engage with you and your organisation.

  • To manage events

  • Internal record keeping.

  • We may use the information to improve our initiatives, products, and other services.

  • We may periodically send promotional newsletters about new services, events or other information we think you may find interesting using the email address you have provided.

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customise the website according to your interests.

Will your personal information be shared?

We do not share any personal information with any other organisations outside of Climate Action North without your expressed consent.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@climateactionnortheast.org.uk

(b) We have a contractual obligation.

(c) We have a legal obligation. We may legally be required to disclose your details if required to by the police or for regulatory reasons.

We will only ever share your data in other circumstances if we have your consent to do so.

How we store your personal information

The security of your personal information is important to us. The records we keep about you are secure and are confidential. 

Anyone who receives information from us is also under a legal duty to only use the information for the purposes agreed and keep the information secure and confidential.

How long will we keep your personal information?

After we deliver a service to you, we may keep your information as a record of what was delivered. The type of service you receive will determine how long we have to keep your information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@climateactionnortheast.org.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@climateactionnortheast.org.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk